Mail & Copy Center

Copy Request Form

What Do We Do? and Other Frequently Asked Questions

What kind of printing do you do? Do you print for students?

We run print jobs for everyone in the RWU Community! 

For RWU Departments, faculty and students we often run jobs such as:

• Color prints 8.5x11, 11x17, 12x18, 13x19
• Wide format printing of any size up to 4.5'x150'
• Binding- plastic comb binding (like the course packs)

Where is RWU Mail & Copy Center located?

We are centrally located on campus—between the MNS and Rec Center buildings

What are the hours of operation and contact info for the RWU Mail & Copy Center?

Hours:
Mondays-Thursdays 8:45 am to 7:00 pm
Friday 8:45 am to 4:30 pm

Telephone: (401)254-3147
Email: copycenter@738628.com

What types of paper do you have for printing?

Our regular print paper is a high quality white paper with a semi-glossy appearance–this paper works will for both B&W and color copies.

We also have cardstock, a variety of colored paper, and several specialty papers such as linen and heavier stationery-style paper for resumes.

How long do orders take and what does it cost?

Orders are generally completed within 24-48 hours or less. If you need the order sooner, contact us. We always try our best to meet your needs!

Color prints range from $0.55 to $1.25 per side; wide format posters are priced by the square foot, starting at $4.50.

Scanning is charged by the house; there is a $2.50 minimum.

Full pricing information is available on our pricing list or you can email us with your specific request.

How do I place an order and get my file to you?

Step 1: Save as PDF

All files must be saved as PDFs when submitting an order. We cannot print from JPEGs or other image files, PowerPoint slides, Word Documents, Illustrator, InDesign, or Photoshop files.

Need help with this? Use our Preparing Files for Printing link and review our step-by-step walkthroughs on how to save your file as a PDF.

Step 2: Look it Over

Open up the file to double-check everything. Is the document the right size? Does it look correct? Not too blurry? Nothing cut off or missing? Background colors in place? What you see is how your file will print!

Step 3: Email It

Send an email to copycenter@738628.com with the file attached. Include:

• Name and contact information
• Due date and/or time
• Number of copies
• Print size
• Color or black & white
• Special instructions: double sided, stapled, hole punched, colored or special paper.

Please email us your file as an attachment. We cannot access Google Docs, university network drives, or thumb drives to get files for printing.

Step 4: Provide GL Number

When we receive your print request email, we will send a reply email with your total order price. We accept cash or checks.

Once you have paid for your print request, we will begin processing your order and should have it ready for pick up shortly!

How will I know my print order is ready?

You can expect your order to be ready by the due date you give us.

We try to contact people when their jobs are completed, but come in even if you haven't heard from us. We are always available by email at copycenter@738628.com or by phone during business hours at x3147, if you would like the check on the status of your order.

Mail with the correct address formatting and content has less of a chance of being delayed and/or delivered to the wrong destination.

Here are some examples of proper formatting.

Campus Mail

For interoffice mail, using an appropriate campus inter-office mail envelope, follow this simple layout:

• Recipient's Name
• Department Name
• Building Name

U.S. Mail

RECIPIENT'S NAME
COMPANY NAME
STREET ADDRESS
CITY, STATE ZIP-CODE

International Mail

The bottom line of a foreign address should show only the country name, written in full.

Do not place postal codes of foreign designations on the line of the address.

Student Mail

Student's Name - Student (including middle initial)

Sending Mail and Packages to Students

Those sending mail or packages to students living in campus housing must follow this guideline.  Also,students (living in campus housing) must follow this format when ordering packages. 

STUDENT'S NAME - STUDENT
ROGER WILLIAMS UNIVERSITY
ONE OLD FERRY ROAD
BRISTOL RI 02809-2921

Proper addressing example:

(Your student's name) – Student
Roger Williams University
One Old Ferry Rd
Bristol RI 02809-2921

For students living in campus housing, please use the same format when you order packages!

For Departments Ordering Packages

It is of the utmost importance that you use your department name when ordering packages!

Example:

John Smith
Engineering
Roger Williams University
1 Old Ferry Rd
Bristol, RI 02908

If you are limited to four lines on your order form, simply write:

John Smith - Engineering
Roger Williams University
1 Old Ferry Rd
Bristol, RI 02908

The RWU Mail Center is not equipped to accept refrigerators or furniture. Additionally, we cannot accept the following items:

• Edible Arrangements
• Local Bakery Deliveries
• Flowers
• Stop & Shop Food Deliveries
• Amazon Whole Food Deliveries
• Door Dash & Uber Eats

United States Postal Service mail delivery is received at 9:30 a.m. USPS Express Mail is delivered daily every morning and prior to 3:00 p.m. No deliveries are made on Saturday, Sunday and holidays.

Mail and packages can be picked up at the Mail Center during regular operating hours for students living in campus housing. 

IMPORTANT: If you are NOT living in campus housing, please have mail and packages shipped to your off-campus residence, NOT RWU's address.  The Mail Center does not handle packages for students not living in campus housing.

The following delivery companies provide service to the university on a daily basis (except as mentioned above) UPS, Amazon, FEDEX, FEDEX Ground and DHL. These couriers arrive between the hours of 10:00 a.m. and 3:00 p.m.

All mail and packages are received in bulk and are sorted after arrival at the Mail Center. They are scanned and logged into our computer system.  For students living in campus housing, emails will be sent notifying them when they have mail and packages at the time that the Mail Center scans them in. Students must bring their student ID cards to the Mail Center to pick up their mail and packages.

Departments do not receive emails when packages are scanned in, rather their packages are delivered by Mail Center employees to pre-designated areas within the campus buildings. 

Attention students and departments: when inquiring about a package, please have a tracking number from the sender to allow us to track this package in our system. All packages are signed for in bulk by one of the mailroom staff on keypad equipment provided by the delivery company.

The Mail Center is not equipped to handle deliveries greater than 50 pounds, and larger than 83L" X 50W. Freight deliveries, should be directed to Facilities Management. 

Amazon Lockers

Get Your Amazon Packages Delivered to the AMAZON Lockers outside the Mail Center!

All members of the campus community can now choose to have their package delivered to the Amazon Lockers located on campus. Our locker is called Syon. You will be able to retrieve your package once it is available (24/7 Availability).

Delivery Instructions: The Amazon Lockers are managed by Amazon, who is solely responsible for any loss or damage.

Important Details: There are specific restrictions, procedures and policies about the packages that can be delivered to Amazon Lockers.

Eligible packages must be:

• Sold or fulfilled by Amazon.com
• Meet specific weight and size restrictions
• Be under a certain dollar value
• Not be a hazardous material
• Not come from outside the U.S.

Also:

• Lockers will be greyed-out on the map when full.
• Standard, Free, Same-Day and One-Day shipping might be limited.
• Plus more, so it is important you read all the Amazon Locker Eligible Items details.
• Here are additional instructions on how the lockers work.

All university mail shall be shipped from the Mail Center. The preparation of outgoing mail requires proper addressing. Mailing labels shall be prepared by the sender for express or expedited mail, and the completion of mailing receipts for certified, insured, delivery confirmation, and registered mail.

The mail center has supplies of all necessary express, priority, certified and other mailing receipts to handle normal circumstances. However we do not provide first class stamps, padded envolopes, packing materials, etc. These items can currently be purchased at the campus bookstore.

All Overnight Express Mail and any other foreign mailing must be kept separate from domestic mail to insure the proper rating of postage is attached to the mail piece.

Any Foreign Packet, package, or envelope over 16 ounces require a customs declaration form. In addition any mail piece sent to an APO or FPO address weighing over 16 ounces also requires a customs declaration in accordance with postal and FAA requirements.

Return addresses are required on all mail pieces. The address should have at least a minimum of either a person's name or the Department name.

• USPS
  2:00 p.m. pickup at mailroom
   
• UPS
  10:00 AM
   
• FEDEX
  3:30 PM
   
• DHL
  12:00 Noon

Mail will be delivered to all campus department locations between the hours of 10:00 am and 1:30 pm, Monday through Friday, excluding weekends, university holidays and severe weather conditions. All mail will be delivered in the provided color-coded mail pouch.

Packages will be delivered after the initial mail run is completed. Signatures are required for packages.

All outgoing mail should be in the outgoing pouch for pickup during the time of daily mail delivery.

Outgoing mail shall be separated in the following manner:

• Outgoing mail requiring postage (multiple letters needing sealing must have flaps open and nested)
• Prepaid letters must be sealed
• CERTIFIED MAIL must be sealed and the proper USPS forms attached
• Separate inter-office mail and any mystery mail
• Express and all expedited mail should be identified and affixed with an identifier